Frequently Asked Questions
Before you contact us, please read the faq carefullyI forgot my password. What can I do?
To recover your password simply click at 'Forgot password?' at the bottom of the login section.
At the following page you will be able to type in your registered e-Mail address.
We will send you a confirmation link where you can type in a new password.
What do I get for my money?
When you buy a subscription you will get access to all content available for the specific article you bought.
Please note that we can only provide presentations that have been approved by the speakers.
Only professional members of the American Heart Association will get free access to pdfs and mp3s. Non-AHA-members will not have access to those files even if they purchased a subscription.
I am an AHA member. Why can't I log in?
To log in, you have to create an account for AHA Sessions OnDemand®. You will receive a confirmation e-mail containing a link to activate your Sessions OnDemand® account.
To verify your AHA membership please login with your username and password. Click on the button "Are you a member?" and enter your member ID number.
You will receive an e-mail containing a link to your free Sessions OnDemand® Product.
I am an AHA member and I forgot my AHA membership number. What should I do?
Login to My.AmericanHeart.org with your username and password. Your Membership Number will be at the top of the page.
Or Contact Customer Service
1-800-787-8984
1-301-223-2327 (Outside U.S.)
I am a professional member of the American Heart Association. I was told that I receive free access. What should I do?
For members we have a special member area where you can download the presentation slides and the recorded audio files.
To gain access you have to verify your membership number.
For this purpose click here or on the "membership" link above.
I am a member of the American Heart Association. How do I get my membership discount?
Members get a discount for the article including "All Cores".
To gain access you have to verify your membership number.
For this purpose click here or on the "membership" link above.
